Frequently Asked Questions
When would be more weeks available to book in the calendar?
Our calendar allows our users to make reservations maximum two months in advance. That's why on Mondays each week unlocks a new one, coinciding with the day which falls on Monday of next week to release.
What is the difference between Experiment Nr.5 and Ninth Passage?
We are a group of more than 5 people. Can we play together in a session?
If you guys are more than 5 people, you should make two teams and you have two options:
1.- Play all of you at the same time, each team in each level.
2.- Play all of you to the same level. First of all will play one of the teams, and when they finish the will play the other team.
Is it possible to extend the voucher expiry date?
Unfortunately the expiration date cannot be extended, so please mind that you have 2 months for booking and this includes as well any session in the future. So only the reservation has to made within 2 months.
I have a reservation, but I cannot come in the time I booked. What can I do?
If you haven't payed the reservation yet, please just cancel the booking as soon as you know that you are not able to come so the time can be freed for other groups.
If you already payed the session, but you inform us through email or telephone 3 days before the date of your game, we can change your session date.
If someone had a payed reservation but had not shown up on the time, neither notified us 3 days in advance unfortunately would lose the reservation.
Quiero visitar Parapark y hacer turismo por el barrio de Malasaña. ¿Hay alojamiento cerca?”
Of course, you can find here place to sleep close to Malasaña.